Refund policy

1. Introduction

At WebVibes (webvibes.co.za), we value your satisfaction. This Return & Refund Policy outlines the conditions under which you can return products, request refunds, or exchanges. By placing an order with us, you accept and agree to the terms below.

2. Definitions

  • Customer / You / Your: the person who orders from WebVibes.

  • Product(s): the goods sold by WebVibes via webvibes.co.za.

  • Order Date: the date when the purchase was confirmed.

  • Return Period: timeframe in which a return request is accepted.

  • Refund: repayment of the purchase price (less any shipping or restocking fees, where applicable).

  • Exchange: exchanging the purchased item for another (same item, different size, etc.).

3. Return & Refund Eligibility

  1. Timeframe (Return Period)
    You may return most new, unopened items within 14 calendar days from the date of delivery for a full refund or exchange, subject to the conditions below.

  2. Condition of the Product

    • Items must be returned in original condition, unused, with all original tags, packaging, accessories, and documentation intact.

    • Products must be in a sellable condition.

    • Opened, used, or damaged products may not be eligible for a full refund (we may offer a partial refund or store credit at our discretion).

  3. Non-returnable / Non-refundable Items
    Some items cannot be returned or refunded, including but not limited to:

    • Custom or made-to-order items (if personalization or customization is involved).

    • Digital goods or downloads once accessed or delivered.

    • Perishable goods, consumables, or products with hygiene concerns (if applicable).

    • Sale, clearance, or heavily discounted items, unless indicated otherwise.

    • Shipping charges (unless the return is due to our error).

  4. Proof of Purchase
    A valid proof of purchase (invoice or order confirmation) is required to process any return or refund.

4. Return Process

  1. Contact Us First
    Before sending any item back, you must contact WebVibes customer service by email at [accounts@webvibes.co.za] (or your official support address) within the Return Period, stating:

    • Your name

    • Order number

    • Product(s) to return

    • Reason for return

    • Whether you want a refund or exchange

  2. Return Authorization
    WebVibes will review your request and — if eligible — issue you a Return Authorization Number (RAN) and instructions on where and how to return the product.

  3. Return Shipping

    • You are generally responsible for return shipping costs, unless the return is due to a defect or our error (e.g. wrong item, damaged product).

    • Use a trackable shipping service or insured courier, as we cannot guarantee receipt of your returned item otherwise.

  4. Inspection & Approval
    Upon receipt, we will inspect the item. If it meets eligibility criteria, we’ll approve the return.

5. Refunds & Exchanges

  1. Refunds

    • Once approved, refund will be processed to the same payment method you used within 5–14 business days.

    • The refunded amount will cover the product price only (excluding original shipping costs, unless the return was of our fault).

    • If there’s a restocking fee, we will deduct it (to be stated clearly in advance, e.g. “10% restocking fee”).

  2. Exchanges

    • If you request an exchange, we’ll ship the new product once the returned item has been received and approved.

    • You may be responsible for any difference in shipping or price.

  3. Partial Refunds / Non-qualifying Returns

    • Items not in original condition, damaged after delivery, or missing parts will incur deductions or may not be accepted for full refund.

    • We will notify you of any adjustments or rejection.

6. Faulty or Defective Items

  • If you receive a faulty or defective product (manufacturing defect, damage during shipping, etc.), please contact us immediately (within 5 calendar days of delivery).

  • We’ll ask for photographic evidence and may request the product be returned.

  • If confirmed defective, we’ll offer either:

    • A full refund, or

    • A replacement (no additional cost).

7. Cancellations

  • You may cancel your order before it has been shipped by contacting us (support@webvibes.co.za).

  • Once an order is shipped, returns must follow the standard return process above.

  • We may charge a cancellation fee if order processing has already begun.

8. Shipping & Delivery Failures

  • If your parcel is lost or undelivered due to courier error, we’ll assist to trace or claim, and may offer resend or refund if fault lies with WebVibes.

  • If you refused delivery or gave incorrect address, return costs will be deducted from your refund.

9. Refund Processing Times

  • After approval, refunds are typically processed within 7–14 business days, but may vary depending on your bank or payment provider.

  • You’ll receive a confirmation email when your refund or exchange is processed.

10. Contact Information

If you have questions or concerns about returns or refunds, feel free to reach us:

WebVibes
Email: accounts@webvibes.co.za
Phone: 0662910143
Address: 12 High Rd Pomona, Kempton Park, 1620

11. Changes to the Policy

We reserve the right to update or change this Return & Refund Policy at any time — changes will be effective immediately upon posting to webvibes.co.za. The “Last Updated” date at the top will reflect the revision.

[Optional Addendum — South Africa Consumer Protection Act (CPA) Compliance]

Because you operate in South Africa, you should ensure this policy aligns with the Consumer Protection Act (CPA 68 of 2008), which gives consumers certain rights, such as:

  • 7-day “cooling off” period for direct marketing purchases

  • Right to return defective goods or get repair / replacement

  • Full disclosure obligations

You may need to include a clause referencing those legal rights. I recommend consulting a South African legal expert to verify compliance.